EFFICIENCY IN CARE QUALITY THROUGH INFORMATION SYSTEMS

The definition and development of an information system for care management was conditioned by the need to systematize case management, ensure traceability and manage with data.

In the design of the software, our Care Quality Model was taken into account at all times, a model centred on the person/patient, integral and interdisciplinary.

The entire team of professionals in the organisation was involved in the design of the system. Care process managers and technical team leaders drove the design of the tool thanks to their knowledge, experience and best practices in geriatrics and gerontology. In this way it was possible to design a tool that responded to all the needs of care management, multidisciplinary and in which care objectives are shared.

As we already developed in our post on the Orthogery Unit, the case information is structured as follows:

• Admission information (personal data, economic data, reference persons, contract)
• Comprehensive assessment (medical, nursing, occupational therapy, physiotherapy, psychological, social, etc...)
• Overview (capacities, diagnoses and problems, dependencies and risks)
• Individualized attention plan (objectives, actions, intervention and follow-up guidelines)
• Interdisciplinary evolutionary
• Incident management in care
• Clinical documentation.
• Generation of reports and option to attach any format of external care documentation

Thanks to this structure, all the professionals on the team can access and incorporate the necessary information for the intervention and follow-up of the case according to their profile. In this way, we ensure the traceability of the information throughout the care process, the information shared between all the professionals of the care team and the updating of the information at all times.

What improvements have been reported by the implementation of SIGECA in Matia Fundazioa.

• To have an Information System for case management and management of social centres
• To have support that ensures our care model, centred on the person (patient, resident, user)
• Collect information following the flow of the care process (continuity of care)
• Unify professional practices around care and management
• Enable management with data both on an individual level and on a service and entity level
• An application in which data entry is unique and dynamic. By entering the information once, it is automatically updated throughout the system, avoiding duplication.
• Enabling multidisciplinary management of the case.
• Parameterised system for access and use by the entire care team, as well as multi-service
• Incorporate support processes such as maintenance, laundry, food
• Facilitate process management and continuous improvement in the organisation
• Reinforce the culture of Teamwork in the organization.

At this time, in collaboration with Ibermática, we have launched a dissemination project to raise awareness of our tool in the sector and its impact on care management

This is our experience in the development of systems for care management and you, do you have the information systems incorporated in care management? do they meet the needs of our centres? what do you miss and would you like to incorporate into them?