Person-centred care model. Practical notebooks. Notebook 2. Person-centred attention: How to put it into practice?

Person-Centred Care (PCC) is an approach with a high capacity to improve the quality of services and guide good professional practice in gerontology services.

In recent years, there has been a growing interest in our country to learn about and apply people-oriented models of care in centres. However, putting these models into practice is not always easy. Their application is especially difficult in centres or services that have been providing care from models focused on the organisation and its services as well as in those that do not have a good organisational climate.

This second practical booklet offers some ideas on how to advance in gerontological centres and services towards a model of people-centred care.

It suggests some steps that can help plan the implementation of this model. A sequence that can serve as a guide, both for the implementation of new resources and for leading a process of review and change in those already in place.

Some facilitating elements for the implementation of the model are identified and which sometimes need to be worked on before starting a process of change.

This booklet also attempts to provide some answers to the questions, doubts and resistance that can arise when organizations, managers and professionals are interested and want to move towards the ACP.

One aspect that usually concerns teams and centres is how to maintain achievements or progress. To this end, this booklet proposes some guidelines that can help avoid going backwards, avoiding falling into a routine or "throwing in the towel" in the face of difficulties.

Moving towards the ACP requires leadership and commitment from the public and private heads of the centres and organisations, along with effort and significant involvement on the part of the professionals. But it is an effort that is worthwhile, because the ACP is a model of care that seeks a better life for people. For all the people who live together every day in a centre or service: the people who need care, their families and the professionals.

There are no magic recipes, nor can we think that all situations are the same and that replicating the good experiences carried out elsewhere is enough. Each centre, each organisation, each reality, is unique and, therefore, each process and application of this approach to care must be understood and approached as a process of its own that must be led and built, step by step, by each organisation and in each resource.
Knowing experienced sequences, identifying the elements that can act as facilitators of change, and managing some strategies to address difficulties can be an important help in moving forward on this "endless journey", difficult - but possible and exciting - that is the PCA.

Click here to download Booklet 2

Visit the other related entries:
Booklet 1: Model of Person-Centred Care. Practical notebooks. Notebook 1. Person-centred attention: What does it consist of?